I have never been so disgusted to live in a place until we moved here. Seriously we aren't picky or high maintenance but I couldn't believe the many times I had to call in for something else that broke down. I don't even know where to begin. First let me say the staff were helpful at first and in some cases but when you have a really bad experience of living in there, it seemed they could careless and downplayed the situation. But here it is. We dealt with infested flies the first two weeks of moving there. Even the very first day we moved in I wanted out so bad. It stunk so bad in there and big flies roaming everywhere. The apartment wasn't super clean either with front windows seemed unsafe, dirty and no outside net as promised. Roaches started to show up the first couple weeks we moved in and never completely went away during our 9 miserable months there, even after the many best control treatments that only helped to control their appearance but not fully eliminate them. I bought my own treatment that finally helped kept the roaches away a bit but not completely gone. The kitchen sink disposal stopped working more than twice, even the bathroom sink. The heater wasn't working at first and had to get a replacement. The water heater broke down and flooded our entire kitchen, not once but twice then flooded the hall ways and part of the living room, and some water got into the rooms, damaging rugs and stuff. It was a night mare. I couldn't believe the level of unprofessional work we received from the office. Yes we were offered a credit but still not amount to what we had to experienced. We were given a chance to go stay in a hotel and pay for it with our own money and get reimbursed. Don't be fooled by the pictures online and you must go there first. A mistake we made not seeing the place first because they said its not ready yet, but had you signed the lease before. Won't do that again. Its really really old and everything breaks down often, which I understand, but in here it was so bad. I am sure there are many things that can count for health violations in here. I don't get that we must pay our rents on time only to live like hell. It really was baaaaad. And to make it worst we had to break the lease, paid a huge amount even after everything we went thru just to get away. Even when we moved out the water heater was still broken, it only puts our hot water that they cant seemed to fixed for 2 weeks. And it kept getting cold after that. I had to boil water for my babies' bath. I mean come on, I don't mind sometimes but really, we didn't get what we paid for. And charges for unnecessarily fees to maintain the grounds etc but not really. Dogs pooped everywhere even at the kids playground. Someone needs to take this management to court. One of their own people who worked for them said that the office people don't know what they are talking about and they know how bad things are but aren't willing to make the change or fix things really. That right there says it all. They are ripping people off literally. This review is for LeVail Chateau (2016-2017), I would give it a -10 if I could. Highly DOES NOT recommend unless you are cool to deal with what we went thru. Stay away.
Anita Tuiaki
October 26, 2018
